About Us
The Authority does this by:
- Promoting and enforcing compliance with the Act;
- Receiving and investigating complaints from legal or natural persons and consumer bodies;
- Promoting public knowledge, awareness and understanding of the obligations, rights and remedies under the Act and the duties, functions and activities of the Authority;
- Promoting the creation of consumer bodies and the establishment of good and proper standards and rules to be followed by such bodies in protecting competition and consumer welfare;
- Recognizing consumer bodies duly registered under the appropriate national laws as the proper bodies, in their areas of operation, to represent consumers before the Authority;
- Making available to consumers information and guidelines relating to the obligations of persons under the Act and the rights and remedies available to consumers under the Act;
- Carrying out inquiries, studies and research into matters relating to competition and the protection of the interests of consumers;
- Studying government policies, procedures and programs, legislation and proposals for legislation so as to assess their effects on competition and consumer welfare and publicize the results of such studies;
- Investigating impediments to competition, including entry into and exit from markets, in the economy as a whole or in particular sectors and publicize the results of such investigations;
- Investigating policies, procedures and programmes of regulatory authorities so as to assess their effects on competition and consumer welfare and publicize the results of such studies;
- Participating in deliberations and proceedings of government, government commissions, regulatory authorities and other bodies in relation to competition and consumer welfare;
- Making representations to government, government commissions, regulatory authorities and other bodies on matters relating to competition and consumer welfare;
- Liaising with regulatory bodies and other public bodies in all matters relating to competition and consumer welfare;
- Advising the government on matters relating to competition and consumer welfare.
